My customer satisfaction is my top priority, 

If you have any questions or concerns, contact me by email and I will answer you as quickly as possible at Once you have received your package, you have a right of withdrawal of 15 days maximum. After this period, no exchange, refund or modification on the product will be possible.

Modifying the size of a jewel :  Please refer to the Terms and Conditions on the website, Clause n°5. 

In case of broken or altered jewelry : I carefully pack your jewel so it arrives in perfect condition. If you find your jewel deteriorated or broken at the opening of the package, take immediately a picture and send me a email to : Most of my products are insured and therefore, you will be able to get your money back.  

Refund : If for any reason you are not satisfied with your purchase, you can return it not worn and withing its original packaging at a maximum of 5 days. You will be refunded up to the purchase price minus 10% restocking fees. The 5-days period can be checked with the return delivery method. The return delivery must be done with a tracking number and you shipping costs are on your charge. If the package does not reach me within 30 days, or if the jewel is declared lost or broken at the arrival, no exchange or refund will be possible.

Thank you very much for your confidence and see you soon on Parures de Lumières !